Privacy Policy

Overview

This Privacy Policy explains how Koberger collects, uses, stores, and protects information when you use the Koberger website and book formatting application.

By using Koberger, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Account Information

When you create an account, we may collect information including:

• Name
• Email address
• Account credentials
• Subscription and billing status
• Support communications

Project Information

To provide formatting, preview, and export functionality, we may collect and store:

• Manuscripts and uploaded files
• Book titles and metadata
• Cover images
• Series information
• Formatting and style settings
• Generated export files

Technical Information

We may collect technical information necessary to operate and improve the service, including:

• Browser type and version
• Device information
• Operating system
• Application errors and diagnostics
• Usage and feature activity within Koberger

We do not intentionally collect manuscript content for analytics or monitoring purposes.

How We Use Information

We use information to:

• Provide and maintain Koberger
• Authenticate users and manage accounts
• Generate previews and exports
• Process subscriptions and payments
• Respond to support requests
• Monitor reliability, performance, and security
• Improve the product and user experience
• Communicate important service updates

Manuscripts and Book Content

Your manuscripts and project files are processed only to provide Koberger's formatting, preview, and export functionality.

Koberger does not use manuscript content to train artificial intelligence models and does not provide manuscript content to AI training systems.

We do not sell manuscript content.

Analytics and Product Usage

We collect information about how Koberger is used, including events such as:

• Account registration
• Book creation
• Manuscript imports
• Export generation
• Feature usage
• Subscription activity

This information helps us understand product usage, improve functionality, and monitor service performance.

Where possible, analytics information is aggregated or pseudonymised and does not include manuscript content.

Error Monitoring and Reliability

We use monitoring and error-reporting tools to identify and diagnose technical problems.

These tools may receive technical information such as:

• Application errors
• Browser information
• Device information
• Request metadata

We take reasonable steps to avoid sending manuscript content or other sensitive user data to monitoring systems.

Payments

Payments are processed by third-party payment providers.

Koberger does not store full payment card numbers on its own servers.

Payment information is handled in accordance with the policies of the relevant payment provider.

Cookies

Koberger may use cookies and similar technologies for:

• Login sessions
• Security
• User preferences
• Analytics
• Performance monitoring

You can control cookies through your browser settings, although some functionality may not work correctly if cookies are disabled.

Sharing Information

We may share information with trusted service providers that help operate Koberger, including providers of:

• Hosting and infrastructure
• Payment processing
• Email delivery
• Analytics
• Error monitoring and diagnostics
• Customer support tools

We may also disclose information:

• To comply with legal obligations
• To enforce our rights and agreements
• To protect Koberger, our users, or the public from fraud, abuse, or security threats

We do not sell personal information.

Data Retention

We retain information for as long as necessary to:

• Provide the service
• Maintain user accounts
• Generate and store exports
• Comply with legal obligations
• Resolve disputes
• Maintain business records

When information is no longer required, we will take reasonable steps to delete or anonymise it.

Account Deletion

You may request deletion of your account and associated project data by contacting us.

Some information may be retained where required for legal, accounting, fraud-prevention, or legitimate business purposes.

Data Security

We take reasonable technical and organisational measures to protect information against unauthorised access, loss, misuse, alteration, or disclosure.

No online service can guarantee absolute security, but we work to protect information using industry-standard practices where appropriate.

International Processing

Information may be stored and processed by Koberger and its service providers in the United Kingdom, the European Economic Area, or other jurisdictions where those providers operate.

Legal Basis for Processing

Where applicable, we process personal information because:

• It is necessary to provide the service you have requested
• It is necessary to fulfil contractual obligations
• It is necessary to comply with legal obligations
• It supports our legitimate interests in operating, securing, and improving Koberger

Changes to This Policy

We may update this Privacy Policy from time to time.

If significant changes are made, we will update the date above and, where appropriate, notify users through the service or by email.

Contact

If you have questions about this Privacy Policy, please contact:

[email protected]